COD orders can get auto cancelled by our shipping software, because of the following issues:

  1. House/office number/name is missing in the address
  2. Pin code mismatch
  3. Two contact numbers aren’t provided/number is wrong
  4. Two same contact numbers are provided
  5. Incomplete address/No landmark provided
  6. Multiple COD orders are placed for the same books
  7. Customers’ pin code is a high RTO risk pin code (Only prepaid orders will be shipped to these type of pin codes)
  8. Customer failed to confirm the order through our post order WhatsApp/IVR confirmation process

This is to reduce Return To Origins and delivery failures. Thank you for understanding.

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